Community Response Manager

Community Response Manager


Doe-Anderson

Full-Time

JOB SUMMARY

Doe-Anderson is seeking an experienced, talented CRM community and social media response manager for a full-time position joining our Maker’s Mark team. As a Community Response Manager, you will work closely with client services, our CRM team and the digital team to provide responses, feedback and information for Doe-Anderson and its clients while applying best-in-class community management standards.

 

JOB DESCRIPTION

Requirements

BS/BA degree or higher in communications, computer science or related curriculum.
2+ years’ experience in community management, CRM programs or similar roles.

A strong understanding of:
Online communications and conversational marketing
Blogging, social networking, social bookmarking
CRM and/or advocacy programs

Proven communications skills including strong writing and oral communications.
Experience in blogger relations or outreach efforts.

Preferred (but not required)

Experience with project management software (Basecamp, Helpscout).
Experience with basic HTML and CSS coding, website wire-framing and project management.
Experience with Adobe Photoshop and Illustrator.
A noticeable personal brand in the social media space.

Responsibilities

Work with client services and clients to develop plans, custom responses and consistent tone of voice to complement Doe-Anderson’s overall marketing service in building brand enthusiasm. Work with Interactive team, including developers and project managers, to deliver web-based sites and applications that meet and exceed client expectations for engagement and performance.

Please send all resumes and any other credentials to hr@doeanderson.com


Email Resume: hr@doeanderson.com