Account Executive

Account Executive

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DAC

Full-Time

JOB SUMMARY

DAC Group is looking for an Account Executive to establish relationships with clients and our Digital team, acting as the key point of contact for client inquiries and ensuring outstanding customer service.

 

JOB DESCRIPTION

Are you looking for an exciting opportunity to accelerate your growth and develop your client relationship management skills in a fast-paced and growing organization? Or maybe you’re looking for your next step in your career as an account executive working with a multi-national Fortune 100 Brand. DAC Group has the role for you! At DAC Group we cater to the digital lifestyle. We create, execute and continually optimize campaigns that are local, relevant, social and multi-device. We drive performance at every level, connecting buyers to sellers at the right place and time.

As an Account Executive, you will establish relationships with clients and our Digital team, acting as the key point of contact for client inquiries and ensuring outstanding customer service. The Account Executive will focus on completing outbound phone calls to current customers, improving customer experiences, and positively interacting with all corresponding departments to resolve customer concerns. This position will be located in our award-winning Louisville office (oh yah… did we mention we won Best Places to Work from Louisville Business First?)

What you’ll be doing:
• Developing a thorough knowledge and understanding of current products, and the ability to communicate them effectively to our customers
• Explaining basic advertising, digital media and marketing concepts (SEM, SEO)
• Providing professional, informed, and timely responses to internal and external contacts
• Establishing customer rapport, building trust, and maintaining long term relationships
• In the role, you will receive initial onboarding and ongoing product training including your Google AdWords Certifications to become a knowledgeable consultant in online advertising
• Be part of a team that rewards and values professionalism, selling success and teamwork
• Special project support for account growth as needed

Requirements:
• 1-2 years customer service experience (Experience in advertising or media sales is a plus!)
• Demonstrated leadership by including highly effective written and oral communication skills
• Successful track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully
• Self-motivated and outgoing problem solver with a performance driven-personality
• Ability to use Excel and client management tools (CRM) to maximize time
• Must have professional phone etiquette
• Bachelor’s Degree required

Apply Link: https://www.dacgroup.com/careers/jobs/job/job_20210126192455_THSXOFTH30UPP4ZK/