Desktop Support Specialist

Desktop Support Specialist

Leap Group



Part of a team that supports staff locally & remote. This role provides basic technical support and is the first line of support for all employee helpdesk requests, Familiar with both Macs and PCs, able to provide basic setup & support for both.



Key role responsibilities include:

  • Provides user assistance for general application software functions.
  • Performs troubleshooting to determine the source of errors limited to basic diagnosis (isolating hardware and software problems.)
  • Connects and powers up computers and peripherals, and installs and configures operating system software, including basic configuring of local area network settings.
  • Installs required application programs/software, and provides limited user training, including instruction on accessing agency email when away from the office.
  • Installs and maintains current virus/spybot/firewall protection.
  • training in use of general hardware and software functions.
  • Candidates must be located in (or able to commute daily to) Louisville, KY based on on-site support need.


  • 2+ years of desktop support experience with experience troubleshooting desktop/email issues. (Equivalent education/certification is acceptable.)
  • Familiarity with Microsoft Office Suite.
  • Experience in both Apple/MAC and PC support.
  • Ability to set up email on laptop, desktop, Outlook and smart devices.


  • Excellent communication and customer service skills in a variety of settings (email, telephone, videoconference, face-to-face.)
  • Organization skills and the ability to juggle multiple competing priorities.
  • Analytical, evaluative, and problem-solving abilities.
  • Ability to complete assigned tasks with limited supervision and the accountability to follow-up / follow-through.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Great interpersonal skills and ability to work well with others.

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