Desktop Support Specialist
LEAP GROUP
Full-Time
JOB SUMMARY
The Desktop Support Specialist is a part of a dedicated team that supports our staff locally and in remote offices. This role provides basic technical support and is the first line of support for all employee helpdesk requests.
JOB DESCRIPTION
ABOUT THE DESKTOP SUPPORT SPECIALISTThe Desktop Support Specialist is a part of a dedicated team that supports our staff locally and in remote offices. This role provides basic technical support and is the first line of support for all employee helpdesk requests. You are familiar with both Macs and PCs and able to provide basic setup and support functions on both platforms.
Key role responsibilities include:
Provides user assistance for general application software functions.
Performs troubleshooting to determine the source of errors limited to basic diagnosis (isolating hardware and software problems.)
Connects and powers up computers and peripherals, and installs and configures operating system software, including basic configuring of local area network settings.
Installs required application programs/software, and provides limited user training, including instruction on accessing agency email when away from the office.
Installs and maintains current virus/spybot/firewall protection.
Provides training in use of general hardware and software functions.
Candidates must be located in (or able to commute daily to) Louisville, KY based on on-site support need.
QUALIFICATIONS
2+ years of desktop support experience with experience troubleshooting desktop/email issues. (Equivalent education/certification is acceptable.)
Familiarity with Microsoft Office Suite.
Experience in both Apple/MAC and PC support.
Ability to set up email on laptop, desktop, Outlook and smart devices.
KEY COMPETENCIES
Excellent communication and customer service skills in a variety of settings (email, telephone, videoconference, face-to-face.)
Organization skills and the ability to juggle multiple competing priorities.
Analytical, evaluative, and problem-solving abilities.
Ability to complete assigned tasks with limited supervision and the accountability to follow-up / follow-through.
Ability to present ideas in business-friendly and user-friendly language.
Great interpersonal skills and ability to work well with others.
WHY LEAP?
When joining LEAP, you are joining a dedicated and passionate team of professionals. Employees often describe our culture as friendly, collaborative, flexible and fast-paced. Our work environment gives employees the ability to make an impact and broaden their experience and depth of knowledge in the process.
We like to show our appreciation for all that our employees do by providing exceptional benefits to help them feel good about their jobs! This includes things like:
Unlimited PTO
Autonomy and flexibility
Growth Opportunities
Individual and family medical plan options
Paid professional development opportunities
To learn more about our agencies and work, visit www.leapgroupnetwork.com
COMMITMENT TO DIVERSITY AND INCLUSION
At LEAP Group, we believe our employees are our greatest assets, and included among those employees are many bright and talented individuals. We strive to create a diverse and inclusive culture where the thoughts and ideas of all LEAP Group employees are valued, appreciated, and respected. We are committed to leading by example and to maintaining a fair and inclusive work environment built on mutual respect and integrity. The objective is for all employees to have the opportunity to develop and achieve leadership, innovation, and expertise.
We look forward to reviewing your application!
Apply Link: https://www.applicantpro.com/openings/leapagency/jobs/2292970-577259
Email Resume: cellwanger@leapgroupnetwork.com