Engagement and Training Specialist

Engagement and Training Specialist

The American Printing House for the Blind (APH)



APH, a world leader in creating learning solutions and pathways to success for children and adults who are blind or visually impaired, is seeking an Engagement and Training Specialist to support our webinar, conference efforts.



We are looking for a detail-oriented professional with the ability to think creatively, draft clear and compelling program descriptions, and provide oversight for APH’s presence at conferences and exhibits, with a goal of increasing awareness of our organization, its brand and mission in the field of blindness and vision impairment.

The Engagement and Training Specialist will work with our Director of Social Enterprise (Sales) to develop a series of professional development webinars for teachers of the visually impaired, orientation and mobility experts, and other professionals who serve students who are blind or visually impaired. This position will also support planning for APH’s presence at virtual and in-person conferences across the United States and will have oversight of our product inventory and inventory processes.

Work Location: This position will initially work remotely. The candidate is expected to work onsite and attend onsite meetings periodically in the future.

Duties and Responsibilities
• Works with Director of Social Enterprise to provide oversight for APH’s conference /exhibit presence. Works with staff across APH departments to ensure we are participating in the appropriate exhibits, displaying the correct products, and that the booth is adequately staffed.
• Maintains extensive working knowledge of APH products for the purpose of developing training materials for use at conferences and in webinars.
• Works with Director of Social Enterprise to develop product information strategies and create product training materials in a range of formats for use by APH staff and for direct use in the field in conference exhibits.
• Explains, exhibits and/or demonstrates APH products and services at virtual and onsite national, regional and state conferences, and other gatherings of consumers and professionals.
• Prepares and plans for all conference activities including: Determines booth layout and provides a floor plan for booth staff; Participates in conference presentations, as needed; and, provides training for all APH booth staff prior to conference exhibits including developing booth staff schedule, drafting talking points, providing training and/or assigning training to other APH project leaders or staff members, and providing a contact list for booth staff.
• Coordinates APH tour display area with the Community and Government Relations team to ensure the most current/popular APH products are included.
• Periodically looks at freight shipping costs and vendors to ensure APH is using the most cost-effective shipping methods.
• Selects giveaway items for conference exhibits and other APH needs.
• Works with the Director of Social Enterprise to follow up on sales leads and gather feedback from presentation/webinar participants. Drafts blast emails for pre-/post- conference/webinars communication.
• Oversees the Conference Database. Participates in CRM development and implementation with members of Dot6 and Customer Service.
• Develops event schedule for training/informational product webinars and other events in collaboration with Social Enterprise Team. Establishes event goals, products to include, budget, materials, and communication plan. Establishes partnerships with vendors to collaborate on these activities.

Education/Training/Experience Requirements
• Bachelor’s degree in marketing/sales or related field required. Strong preference given to candidate with experience in the education and/or in the field of blindness and visual impairment. 2-4 years of relevant experience may be considered in lieu of education requirement.
• Experience as a presenter at workshops, conferences and seminars. Sales experience a plus.
• Working knowledge of appropriate computer applications to develop a variety of product training materials for web site use, such as Power Point, Google Slides, etc.
• Excellent knowledge of MS Office, especially Word, and Excel. Experience with Microsoft Teams, Microsoft Access and Adobe Acrobat a plus.
• Working knowledge of webinar software platform such as Zoom, Skype, Google Hangout, or GoToMeeting.
• Strong interpersonal skills for working with APH staff of all levels, APH customers, and professionals in the field of blindness.
• Ability to work independently with minimal daily supervision.
• Frequent travel is required; will be traveling approximately 3-5 days a month.

Apply Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4f6dba69-fbac-41bc-b32c-9571e45ff7a4&ccId=19000101_000001&jobId=377888&source=CC2&lang=en_US
Email Resume: dowens@aph.org