Website Manager

Website Manager

HR Affiliates



We are assisting our client with the hiring of a full-time permanent Website Manager. This position offers a hybrid remote and onsite working environment.



Specific Job Duties Include:

Website Management
  • Product owner for website—providing leadership, vision and strategy for this communications channel.
  • Oversee relationship with external web development vendor.
  • Collaborate with the Director of Marketing to ensure website adheres to brand standards.
  • Maximize use of content management system and leverage features of the CMS to communicate to the customer effectively and efficiently.
  • Develop holistic view of customer experience/journey, applying data and insights to inform ongoing development of the website experience.
  • Track user feedback to continuously improve digital user experiences.
  • Collaborate with Director of Patron Services and ticket sales staff to enhance and improve user experience for subscription and single ticket transactions.
  • Ensure seamless integration of marketing website with ticketing system and pages.
  • Onboard and train internal stakeholders on content management system.

Data and Analytics
  • Define website analytics benchmarks and goals in collaboration with Director of Marketing and agency partner.
  • Collaborate with digital marketing agency on SEO/SEM efforts, to make sure site is optimized for search.

  • Establish Tessitura-based transactional email templates.
  • Serve as backup to digital marketing specialist for email production and distribution as needed.

  • Bachelor’s Degree in Marketing, Journalism, Design or a related field or the equivalent amount of training and hands-on experience sufficient to perform the essential functions of the position.
  • 3-5 years of web design, front-end development, or other related hands-on experience.
  • Experience leading the conceptualization and implementation of new design, IA, UX, and content for website pages.
  • Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal stakeholders, external partners and vendors, or other entities.
  • Deep experience with content management systems.
  • Ability to collaborate with others and make proactive recommendations and lead through influence.
  • Demonstrated ability to manage multiple priorities and deadlines and working with highly technical teams.
  • Ability to thrive and succeed in a fast-paced environment.
  • Strong analytical skills, an eye for details, good judgement, and the ability to self-start and self-motivate.
  • Ability to review and provide feedback on creative materials and technology functionality.
  • Excellent time management, resource management, and planning skills.
  • Thorough understanding of theory of website architecture, interactive design principles, web usability, accessibility, and online marketing and business needs.
  • Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.

Background check required.

  • Demonstrated knowledge of HTML, CSS, Adobe Creative Cloud, and content management systems.
  • Familiarity with email platform tools such as WordFly, Emma, Constant Contact, MailChimp, etc.
  • Familiarity with project management tools such as Basecamp, Jira, Trello, etc.
  • Demonstrated knowledge of Adobe Illustrator, Sketch JavaScript, Swift or other interactive design tools.
  • Demonstrated knowledge of Adobe XD (all design, prototyping, sharing/developer collab workflows) a plus.
  • Demonstrated understanding of donor-centered CRM system email campaign capabilities/integrations (Tessitura preferred)
  • Demonstrated understanding of MS Office suite, especially ****Excel, Word, Outlook, Sharepoint, PowerPoint****

Compensation and Benefits

Our client offers a comprehensive salary and benefits package commensurate with experience and in line with similar positions of this scope with similar-sized non-profits in the country and Louisville cultural institutions. Benefits include medical insurance, life insurance, vacation and sick time, parking stipend, 403b plan, and a diverse offering of voluntary benefits.

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